Customers Service

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Easy way to have a chat

You can have a conversation with me via our interactive live chat or if you prefer to send me an SMS message, What's app or inbox me are all methods available to stay in touch.

Our website mobile view is limited and does not represent our entire website some features are not available. To get the best user experience use a laptop or desktop computer or tablet.

 

Our online store is integrated with our Facebook business page Girlfridayz and to access it just click on the Store tab. 

Girlfridayz customer service

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 Useful information for you to browse or to keep down below

 

We are lovely friendly professional people here at Girlfridayz but on occasion, you may have issues with our services. We welcome your feedback with an open hand as it helps to provide you with better services and to improve.

 

In order to send us your feedback either positive or negative use our contact form located on our contact us page and select the select option other.  or if prefer email us at enquiry@girlfridayz.com

 

We aim to reply to your feedback within 7 days of receipt.

 

Cancellation

 

You have the right to cancel any order made online, via email, using our order form, completing our online form, by voice or smartphone application. You can cancel your order up to 14 days after your order has been made and you do not have to give us any reason for your cancellation. However if you cancelled during the work a fee would be charge to you proportionate to the length of time we work on your project. Your right to cancellation is legally lost when we finished a project and deployed it to you (website design, revamp, update)

 

Deposit

We will kindly refund the full deposit amount within the first 48 hours - if work has not begun. If work has begun on your project, refunds are not available.

Please Note: Refunds are only available within the first 48 hours (2 Business Days) after we receive your signed contract and deposit payment.

Accessibility

 

The Layout and Navigation of our site have contextual and anchor links to helps you navigate easily between the pages. We also added colour buttons which also helps you to access more information easily, make an online payment or claim a prize and chat with us using our online chat. Our links are pink, light green or purple colour without underline.

 

Our contact number is visible on every page and our email can be found on our contact page also on our home page. We have a clean and easy landing page which give you direct access to our main pages via a purple button.

 

Our About Us page can be found easily it is a purple link called About Us inserted into the small text on the top right-hand side of our homepage it's all about you.

 

You can access subpages easily located under our horizontal menu by placing your mouse over the menu the drop-down menu will be visible just move the mouse downward to select the link you want and you will be directed to the relevant page selected. You can access ghost page by clinking on pink contextual link within the text.

 

Further text links can be found in the footer and links to our testimonial page are under our bar More Reason To Book With Us which has 4 pictures explaining briefly, our services and if you click on a picture you access our testimonial page, which can also be accessed via our Horizontal menu subpage.

 

The Galleries on our site have a show more link text to view more items and if you click on each item you can view larger and navigate through the gallery items use the side arrows on the right and left-hand-side of the galleries.

 

A next and previous page link is placed on every page at the top of the page on the left-hand-side of the page and you have a responsive back to top button which will only appear when you have scroll down 1/3 of the page and to go back to the top of the page, just click the arrows and you will be directed to the top of the page.

Feedback

 
 

Downloads

 

Girlfridayz supplies you with an instant download of our marketing short courses and e-books, you will need to confirm that you are aware that you will legally lose your 14 days right to cancel and you will need to agree to an instant download before you start downloading any contents. Hence by pressing the button “buy now” you will need to tick I agree with the Terms and conditions of our online store.

 

Display Ads

 

Once Girlfridayz has placed your ads on our site or blog you no longer have the right to cancel, you can inform us to take it down and we will but no refund will be issued to you. However, you can cancel within 14 days prior to us placing any ads on our site for you or after signing and dated our working agreement and service agreement has no deposit is requested and full payment is to be paid prior to us placing any ads on our site.

 

Social Sales Growth - Facebook Group

 

If you are not satisfied with your membership in our Social Sales Growth - Facebook Group you can unsubscribe by clicking the button below and you will be removed from the group. You will have an opportunity to re-join the group should you decide to and restart your subscription but you will not be allowed another free 1-month trial.

Fonts & Colour Contrast

Our website has been designed to adhere to best practice by following W3C standards.

Pages have been built to comply with a minimum standard of WCAG 2.0 single 'A' guidelines. Wherever possible we aim to extend this to 'AA' and 'AAA' compliance.

 

The Fonts use on our website is compliant with 'A' guideline of the minimum standard of W3C standards. We use various sizes point throughout the site with consistency and bolded text are to emphasize titled or subtitle or any important information we wishes to draw your attention to.  However, if you want to view our site in bigger font just use the browser Zoom facility and our site page will be bigger including the font or you can use the mouse on a laptop to Zoom the page bigger.

 

Our images where possible, all images used for non-aesthetic reasons have descriptive alternative text and contained links to others pages.

 

Our content on the site has been written and formatted to make it as accessible as possible. This includes:

  • The use of semantic headings which are descriptive and used to highlight sections of text

  • Clear and easy to understand language

  • Meaningful text used for all links

  • No information is conveyed exclusively through the use of color

 

Color and contrast wherever possible we have designed pages and chosen colors to be accessible to color-blind users. Where contrast is limited to ensure a user-friendly experience and easy to view and read content.

 

Document Download There are a number of PDF documents available for download on the site. You can find out more about how to configure the free Adobe Reader software to obtain greater access to PDF files by visiting the Adobe site.

 
 

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