Girlfridayz was hired by my customer to perform a website transfer. He bought his own hosting registrar and has a private server and a shared server. He can also offer website building for others and provide hosting for other websites. He can provide domain name addresses, generate IP addresses and create sub-domains as he wishes and more.

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My customer contacted me on a Thursday, 28/07/16, to ask if I could transfer his website from his previous host provider to his own hosting registrar. I replied yes, Girlfridayz can package your files and move them to your own server for you, but not before Monday, 01/08/16, as we are fully booked but have an opening on Monday. He insisted that he wanted Girlfridayz to come now, as he lost his website and emails and could not see it in any browsers. Girlfridayz replied what did you do you normally. You are still able to view your site on any browser if you have not moved over any files to your servers.

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He replied that he created a domain name apasbusinesssolution.com to put his website file, and he sees nothing; the website and no email, he may be losing business as he is primarily an accountant, certified registered bookkeeper, and people can no longer access his website. I replied, do not worry, your website his still with your previous host, you just disconnected your site and moved your domain name to your server and connected it without your website file underneath your domain name. So in any browser it would show empty as there to show.

 

I will be coming on Monday at 10 am is it ok as I cannot cancel all my appointments to go and transfer your website files, and add that you will be without your website for about 4 days or more until we fix the issues. 

 

Girlfridayz carried on and asked if he informed his previous host to terminate their contract with them. He replied no I did not tell them anything, as I paid my subscription and it is still valid. I replied good do not tell them anything until your website appears on your own servers and it is important not to tell them yet, as you can no longer see your website or get your emails. He replied ok Monday 10 am sharp, it is really important to me. Girlfridayz replied yes I am aware of the importance of having your website re-published again, and see you on Monday.

 

The Solution

As my customer moved the roof before the contents, he was not able to get his email or view his website on any browsers due to being disconnected from the previous host and moving his domain name to his own server and connecting it. Result: Nothing to show under his domain name has the files, folders, widgets, and databases remaining with his previous host.

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Monday 1/08 Girlfridayz arrived at my customer's office bright and early to tell you that at 9.30 am, he was so appreciative and noticed that I was early tell me to sit at the computer and fix it, important. Girlfridayz replied, let me explain first what you did and here is my paperwork for you to look at, and you will need to sign our service agreement prior to us starting fixing your mistake, which could have resulted in a disaster if you had told your previous host you leaving as they could have erased all your files, folders and databases of their servers. You did not do that well, and it is retrievable and going to take some time, as it is not a quick fix solution, and I added that I need the following:

• NameServer1:ns1.domainname.com:99.198.112.83 (IP address)

• Nameserver2:ns2.domainname.com:69.175.59.162 (IP address)

 

                                                                These are example but your old host should give you these, and the people who sold you the hostage package should provide you with these too for your private server and shared server. Girlfridayz explains what he done by using the moving house example.

 

                                                                I drew a house without its roof, but all its contents called it the old host and a house with a roof, but no contents called it the servants ' house. Girlfridayz explain see the drawing, you move the roof over to your server, but leave the content in your old host server. It will be like moving house, removing the roof of your old house and moving that roof to your newly built house, which needs a roof but has no content inside.

 

Essentially, leaving all your content inside the old house and moving into your new house with nothing inside. Girlfridayz added in case of website migration, the roof is the last thing you move. You first download your content, such as files, folders, widgets, databases and any sub-domains from your old host cPanel/WHM, upload them into your cPanel/WHM on your own server and then either point your domain name to the new server or transfer the domain registrar.

 

He replied that he has his own registrar. Girlfridayz replied I do a transfer and not a pointing job. Which Girlfridayz carry on explaining we're moving the whole house over and give it a new address (your new IP address); He replied he understands. Girlfridayz added after I will restore the files, folders, databases, email, WordPress in your root folder public_html and your website files, databases and emails. Any software associated with it will show in any browser. He replied that he likes the house explanation, you move the roof and leave the contents in your old house.

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The job, which normally takes a day or two, actually took 4 days to complete and for his website to appear. I first logged in to his old cPanel and backed up the whole site. I subsequently found out that he tried to back up his website file but did not let it complete, and did not back up his SQL database or email either. I informed him that you tried to do it on your own but aborted and contacted Girlfridayz. Why do you say that? I replied that you only backed up the site and did not complete it.

 

There is a record on your cPanel with the time and date 27/07, you did that and downloaded a file on your computer. Girlfridayz added I can see them. He replied that he uses Core FTLE to do that. Girlfridayz replied what else did you do. He logged into his WHM control panel and went to the domain, and he already had saved the NameServes: ns1&ns2 from his old host in there to propagate.

 

Girlfridayz replied that fine, I have the solution, no worry, no disaster as such and added please do not touch anything anymore until I fix it for you, please, and be patient, it will take some time.

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Girlfridayz then contacted the old host and asked for a backup link. They gave the address, which I had several backup options: the whole site, the database, the home directory, and the email. As he is now a registrar and wants to offer hosting to people, I downloaded every single option of backup, even though I needed three to upload on his server's own cPanel, which are the databases, home directory and email forwarder and saved them on the desktop of his computer.

 

The next day I uploaded the backup file one by one using the wizard restore backup of his own cPanel hence uploading databases, Home directory and email forwarder that took a little time and my customers kept on talking saying you need to configure this or that Girlfridayz replied by what you saying and the word you using show me you do not understand what I am doing.

 

 

He did not reply and asked whether you can design a form for my website that you can upload on my site, then do some lead magnet with a CTA button and link them to the page I told you.

 

Girlfridayz replied that these different services that I offer at different prices, I code my own lead magnet using HTML5 and JavaScript. If you want to hire me for these, we can discuss this later, as you cannot update your site while I am transferring it or add any pages, plus you can call me for Website Migration to your own registrar.

 

Girlfridayz has already discussed with you if you want us to code anything for you; it is a different price, and I do not do coding for others either. I added that I use a template to create a website, and on occasion, I use coding to add a little snippet of programming to make the website if the template does not offer what I want to do, and the host allows me to add my own JS file or HTML file.

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Girlfridayz added that if I were to build a site from scratch, it would take months, but with a template, it is faster, and my customer like that as it is easier for them to update their site if they do not want to use Girlfridayz again to update their site.

 

He replied you not doing anything you sit there waiting I replied look at the screen and the tab bar it is uploading each backup when the green round loading circle stop it will take you back to your cPanel backup wizard so I am waiting it finish and suggest that you do not touch this computer and if you need to use a computer you have several in your office free I cannot do any other work for you while I am doing website migration it takes time.

 

I may look inactive, but I have to wait. I added, have you ever done an installation of an operating system? He replied no, I replied it is the same, you have to wait until the programme does what it is doing them answer questions to finish setting up. It takes time. I added that I informed you it is not a quick fix solution and there is step to complete correctly for a successful job.

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Girlfridayz added you can look at our website and see what services we provide to small businesses while I am carrying on with the job you hire us for and if you want website update just hire this service through our booking online facility or we can discuss your requirement right now for your lead magnet and website update and added we can do your SEO too and Social Media plus business listing.

 

He replied that he does his own SEO and showed us that he started a Google business but did not finish. I replied that most computing work takes patience and knowledge, it is easy for Girlfridayz but may not be so easy to other to do or have the patience or to fix problems when they occur or learn how to do so. He replied that when his website appeared, he would do it.

 

Girlfridayz replied, you will need to do your SEO to be found on Google again and social media too. We discussed what other services Girlfridayz provide and he informed us he would hire us again at a later date. Girlfridayz replied thank you for thinking of us and added the upload finish I need to do the next one in your Home Directory.

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Day three, I contacted the people from whom he purchased the hosting package and requested the nameserver: ns1&ns2 plus IP addresses details for his private server. They provided me with these and added to ensure the backup files are also restored in his root folder, public_html, as it is currently empty with only the default file. I replied that I would thank you.  

 

Girlfridayz uploaded all backups to his cPanel home directory public_html folder and his folder apasbusinesssolution as they were already in his ftp_public_html subfolder incoming, but the backup wizard did not automatically place them in his public_html folder, but was in the CGI bin of his public_html folder. Girlfridayz extracted the file in the CGI bin. Then uploaded the backup and all files and folders, widgets, WordPress, using Core FTPLE, has Fillezilla ran into a problem. I logged into his WHM and put the Nameserve:ns1&ns2 with IP address to create a Type A record, then informed him that it takes 12 to 72 hours to propagate, and the next day I came and restored the file, and your website should appear.

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The fourth day, I checked if the domain had propagated, but we could not see his website because the backup was not restored in his public_html folder. Girlfridayz restore the backup when finished. I told my customer to open a browser and type apasbusinesssolution.com, and he should see his website.

 

He did it and was happy to see his website.

 

Girlfridayz told him to check it for at least 10 days to ensure every page’s links and app associated to his site work and not to tell his old host that he is leaving before these days’ elapse has problem could occur in between these days after once he is completely sure he can contact them and terminate his subscription with his previous host, he replied he would when ready. Girlfridayz told him to log in to his webmail. He did and could see all his emails at info@apasbusinesssolution.com. He was happy and said many people emailed him. Girlfridayz replied, start replying, you have 4 days or more to catch up on what your customers or potential customers are asking.

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Girlfridayz is very happy that the transfer was successful, and to this day, we can still see his website. Hence, Girlfridayz's solution worked like a charm and no big issues developed during the transfer, apart from filezilla running into a connection problem. When we use another programme, it works like a charm.